Email us
We aim to reply within two working days. Safety reports come first.
Common questions
I can't sign in
On the sign-in screen, choose I have an account, enter your email and tap Forgot your password? — we'll email you a six-digit code. Codes expire after an hour and sometimes land in spam.
How do I connect with another family?
Add them by phone number or email, or share your circle's invite link or QR code. They'll need to accept before either of you can see the other's availability.
How do I stop sharing for a while?
Use Away on your home screen. Your windows disappear for that period and nobody can request those days. Your reason is private — other families only see that you're away.
How do I delete my account?
Profile → Delete account. This removes your account, your children's profiles, your windows and your messages immediately and permanently. It cannot be undone.
Someone is making me uncomfortable
Open their profile and choose Block or Report. Blocking takes effect at once and they are not notified. For anything urgent involving a child's safety, contact your local emergency services, then tell us at support@freeplaykids.com.